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Wednesday, January 22 • 3:00pm - 4:00pm
Supporting FOLIO Community Testing/Implementation Part II: Software Support

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Agenda or outcome:  This session, the second of two on the support process for FOLIO testing and implementation partners, outlines the process whereby a FOLIO community testing or implementation issue becomes a software support issue, and will conclude with a discussion of the service level agreement.
During this session a panel of development and support folks will discuss and actively demonstrate the support process after the local triage process, discussed in Part I (11:30 Wednesday), has been completed. 

Proposed moderator: Kelly Drake/Holly Mistlebauer

Primary audience: 

2020 & 2021 Implementers, especially those responsible for reporting and resolving bugs and implementation issues.

Required attendees: 

Open or closed? Open

Zoom link: https://zoom.us/j/158762227

Zoom notes: If you want the recording of this meeting uploaded to your SIG space, send the date, time, and Zoom account (OLF Host1) to Anne Highsmith hismith@email.tamu.edu or Peter Murray peter@indexdata.com.

avatar for Kelly Drake

Kelly Drake

Project Manager - FOLIO, Fenway Library Organization
avatar for Holly Mistlebauer

Holly Mistlebauer

IT Project Manager/Librarian, Cornell University Library

Wednesday January 22, 2020 3:00pm - 4:00pm CST