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Wednesday, January 22 • 3:00pm - 4:00pm
Supporting FOLIO Community Testing/Implementation Part II: Software Support

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Agenda or outcome:  This session, the second of two on the support process for FOLIO testing and implementation partners, outlines the process whereby a FOLIO community testing or implementation issue becomes a software support issue, and will conclude with a discussion of the service level agreement.
During this session a panel of development and support folks will discuss and actively demonstrate the support process after the local triage process, discussed in Part I (11:30 Wednesday), has been completed. 

Proposed moderator: Kelly Drake/Holly Mistlebauer

Primary audience: 

2020 & 2021 Implementers, especially those responsible for reporting and resolving bugs and implementation issues.

Required attendees: 

Open or closed? Open

Zoom link: https://zoom.us/j/158762227

Zoom notes: If you want the recording of this meeting uploaded to your SIG space, send the date, time, and Zoom account (OLF Host1) to Anne Highsmith hismith@email.tamu.edu or Peter Murray peter@indexdata.com.

avatar for Kelly Drake

Kelly Drake

Project Manager - FOLIO, Fenway Library Organization
avatar for Holly Mistlebauer

Holly Mistlebauer

IT Project Manager/Librarian, Cornell University
On the FOLIO project, I am......the Product Owner for fees/fines and patron/item blocks...a member of the Capacity Planning Team, which plans the work for most of the FOLIO dev teams...Lead Product Owner for the Prokopovych and UNAM teams

Wednesday January 22, 2020 3:00pm - 4:00pm CST