Agenda or outcome: This session, the second of two on the support process for FOLIO testing and implementation partners, outlines the process whereby a FOLIO community testing or implementation issue becomes a software support issue, and will conclude with a discussion of the service level agreement.
During this session a panel of development and support folks will discuss and actively demonstrate the support process after the local triage process, discussed in Part I (11:30 Wednesday), has been completed.
Proposed moderator: Kelly Drake/Holly Mistlebauer
Primary audience: 2020 & 2021 Implementers, especially those responsible for reporting and resolving bugs and implementation issues.
Required attendees: Open or closed? Open
Zoom link: https://zoom.us/j/158762227Zoom notes: If you want the recording of this meeting uploaded to your SIG space, send the date, time, and Zoom account (OLF Host1) to Anne Highsmith hismith@email.tamu.edu or Peter Murray peter@indexdata.com.
