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Wednesday, January 22 • 11:30am - 12:30pm
Supporting FOLIO Community Testing/Implementation Part I: User Support

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Agenda or outcome: Discuss the types of situations encountered (e.g. user errors, software bugs, migration/implementation issues) and how they can best be supported. 
This session, the first of two on the support process for FOLIO testing and implementation partners,  outlines the initial triage of software issues that will be handled by the implementing or testing partners and, where applicable, support institutions. This includes  the process by which vendors are supporting their implementation partners, how self-hosting institutions are supporting their own implementations, and how questions, problems, and lessons that come up during implementation are filtered back into the general FOLIO Community.

This session will be continued in Part II, this afternoon, which consists of a panel of dev and support folks who will 
  1. Review the process for reporting software bugs
  2. Discuss the service level agreement

Proposed moderator: Kelly Drake/Holly Mistlebauer (rotate)

Primary audience: Staff of implemented and implementing sites, plus the people who support them

Required attendees: 

Open or closed? Open

Zoom link: https://zoom.us/j/158762227

Zoom notes: If you want the recording of this meeting uploaded to your SIG space, send the date, time, and Zoom account (OLF Host1) to Anne Highsmith hismith@email.tamu.edu or Peter Murray peter@indexdata.com.

avatar for Kelly Drake

Kelly Drake

Project Manager - FOLIO, Fenway Library Organization
avatar for Holly Mistlebauer

Holly Mistlebauer

IT Project Manager/Librarian, Cornell University
On the FOLIO project, I am......the Product Owner for fees/fines and patron/item blocks...a member of the Capacity Planning Team, which plans the work for most of the FOLIO dev teams...Lead Product Owner for the Prokopovych and UNAM teams

Wednesday January 22, 2020 11:30am - 12:30pm CST